Refund Policy
Refund Policy
At Mclewis, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.
🔄 Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in its original condition
- In original packaging
- Accompanied by proof of purchase
❌ Non-Returnable Items
- Used or damaged items
- Final sale or clearance items
- Digital/downloadable products
💰 Refunds
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
🔁 Exchanges
Defective or damaged items can be exchanged. Please contact us within 48 hours of delivery with photo evidence.
📞 Contact Us
To initiate a return or for any questions, please reach out to us:
- Email: ashi@mclewis.pk
- Phone: +92 300-9499819
- Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT)
Thank you for shopping with Mclewis. We value your trust and are committed to making things right!